internetless

I didn't have access to the interent for a few days this week because there was a problem with the ISP and their server for our area. I was fine the first day without it, but then the second day rolled around and it still wasn't working. I was irritated especially when the third day rolled around and it still wasn't working! So I called and it was around 8:30PM and a guy named "Josh" answered the phone. Most of you who have dealt with travel websites and things like this know what I'm talking about when I say I know they weren't answering the call from the U.S. Anywho, he tried to help me fix my connection and told me to do all the things I've already tried. I was being nice because I hate being mean to people over the phone, even if they're telemarketers because I always put myself in their shoes and imagine what it would be like to get yelled at everyday over the phone. But my boss' comment about me being too nice kept running through my head. So I was frustrated when "Josh" told me that it would be fixed in the morning and that it should be up by the next day. I got kinda mad and told him that it hadn't been working for the past three days and that if it wasn't working by the next day that I would have to switch ISPs. He responded with "I hope not, mam," at which i then replied with "Well then get it fixed!" and then I hung up on him. I've never hung up on anyone before my boss made that comment about me being too nice. Since he's made that comment I've hung up on two people. =/ But alas, the interent is up and running again and I hope it stays that way because I don't want to hang up on anyone again...cuz I feel kinda bad...